Senior Linux Service Engineer
        
Location: Beijing,昌平区
        
Key Responsibilities
o    Be able to articulate the key values of SUSE products, solution and strategy
o    Form strong business relationships with the customers at various levels of the organization
o    Troubleshoot and provide accurate and timely resolution to customer issues. Serve as customer advocate within the group by facilitating escalation of issues through appropriate internal organizations
o    Pro-actively identify issues by becoming familiar with customer's technical and business environment while providing recommendations for resolution to these issues
o    Prevent customer issues by reviewing their environment regularly, report and correct issues per customer requirements
o    Share knowledge by writing technical documents and pro-actively sending helpful technical information to customer (upcoming patches, technical news, etc)
o    Document and communicate work performed in provided systems and document as requested
o    Assist in the implementation of SUSE Solutions in line with specific Consulting engagements
o    Interact with the existing Support team as required to meet the customer needs and always in a friendly and professional manner.
o    Good communication skills in both Chinese and English, written and spoken.
o    A willingness and ability for frequent travel to work at customer locations where required
        
Qualifications and Skills
o    Proven technical skills in delivering Linux solutions in one or more of the following:
SUSE Linux Kernel
SUSE Linux Enterprise Server
SUSE Manager
SUSE Enterprise Storage
SUSE Docker
o    Exceptional written and verbal communication skills
o    Excellent interpersonal skills  
o    Proven ability to work independently and take initiative
o    Position requires flexibility and capacity to work across a variety of activities within a matrix and virtual organizational framework.
o    Ability to appropriately handle tense/stressful customer situations regarding service outages and issue resolution.
o    Strong Analytical and problem-solving skills.
o    Extensive experience in high-tech or software company
o    Advanced computer skills in MS Office plus corporate applications
o    Bachelor’s Degree and/or Applicable Experience
o    May at times be required to work outside of standard business hours
      
If you are interested in this role, please send your updated CV in English to: julie.ing@suse.com
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