【有兴趣请将简历发送至qihu@redhat.com,并注明岗位编号】
82382 Technical Support Engineer - OpenShift
The Red Hat Customer Experience and Engagement (CEE) team is looking for a Technical Support Engineer to join us in Beijing, China. In this role, you will troubleshoot and resolve customer technical issues through a web portal and over the phone to provide production technical support for hybrid cloud solutions, mainly Red Hat OpenShift Container Platform. You will also partner closely with the Engineering team and Red Hat's key strategic cloud partners to jointly solve multi-vendor customer issues. This is a great opportunity to join one of the fastest growing enterprise software and services companies and work alongside some of the most talented engineers in the open source world.
Primary Job Responsibilities
Provide technical support to Red Hat's enterprise customers, mainly for the greater China markets, for hybrid cloud solutions, mainly Red Hat OpenShift Container Platform, via web portal, phone, and chat
Diagnose problems, troubleshoot customer issues, and develop solutions to technical issues
Maintain a commitment to providing a premium experience for Red Hat's customers
Consult and develop relationships with in house engineers and developers to promote creative solutions and improve customer satisfaction
Contribute to the global Red Hat knowledge database while working on customer issues
Required Skills
Bachelor’s or higher degree in a technical field, preferably in engineering or computer science
Excellent written and verbal communication skills in English
3+ years of experience working as a support or developer for a Platform-as-a-Service (PaaS) provider
Experience with Docker, Kubernetes, containers, and Open vSwitch
Experience with developer workflows, continuous integration (CI) tools like Jenkins, and the continuous deployment (CD) paradigm
Excellent troubleshooting skills; passion for problem-solving and open source technology
Ability to communicate clearly and concisely to customers with various levels of technical experience
The following are considered a plus
Experience with Linux operating system installation, configuration, upgrades, and maintenance
Knowledge of Red Hat Enterprise Linux (RHEL) internals like DNS or RSyslog and networking concepts like TCP/IP
Upstream involvement in open source projects and patches submitted for upstream inclusion
【有兴趣请将简历发送至qihu@redhat.com,并注明岗位编号】
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