【内推】【社招】【微策略】base杭州, 客户技术支持，11K起，13薪，另有季度奖
发我邮箱 xsun@microstrategy.com，有发必回
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微策略MicroStrategy是全球最大企业级商务智能及分析平台供应商(NASDAQ:MSTR)。自1989年创建之日起，微策略一直是全球商务智能软件的领导者。公司的软件产品广泛应用于海量数据的分析与处理，成为客户商业活动、经营运作、计划决策中不可缺少的一部分，客户遍及购富500强以及许多政府部门和教育机构。微策略总部位于美国首都华盛顿毗邻的TysonsCornerVA。目前拥有超过2000名员工，分布在全球20多个不同的国家和地区。
微策略中国研发中心MicroStrategy China TechnologyCenter(简称CTC)是微策略全球最大的海外
研发中心和技术支持中心，创建于2007年，目前拥有300名以上员工。CTC坐落在美丽的杭州西子湖畔，办公环境优雅舒适。70%以上的技术工程师拥有海内外知名大学的硕士或博士背景。作为全球最大的海外研发中心，CTC的工程师全程参与到核心产品的设计、开发与测试，是微策略全球技术团队中最重要的力量。
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(Senior) Support Engineer
The Role:
MicroStrategy Technical Support ensures the success of our customers’ investment in our technology. This dedicated and uniquely talented team of engineers provides unmatched service to our worldwide customers and partners through commitment to customer satisfaction and dedication to personalized support. The group’s mission is simple: maintain the continuity and efficiency of MSTR BI solutions through a range of options from access to product-specific knowledge bases, to access to 24x7 product experts, to the extension of dedicated support engineers, etc. The department offers four levels of services: Standard Support, Extended Support, Premier Support, and Elite Support.
Wherever your skill level lies and your ambition pushes you, there is a place for you as part of this high-energy, collaborative team.
Your focus:
o Provide complex and challenging support for MicroStrategy’s Business Intelligence product suite and its underlying technologies.
o Develop strong relationships with MicroStrategy customers and partners through daily
interactions during customer project development and production system maintenance.
o Find creative and sophisticated solutions to problems reported while using MicroStrategy’s product suite through analytical talent and strong troubleshooting abilities.
o Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
o Prioritize and communicate product defects and enhancements to development teams.
o Maintaining high quality documentation for all related tasks.
o Contribute to the growth of the MicroStrategy Community by creating customer-facing
documentation of all technical solutions and product documentation addendums
o Enhance personal and professional growth by participating in Internal Training Programs Qualifications
Required Experience and Skills:
o Motivation, Innovation, Passion, Integrity, Teamwork, Customer-Focus.
You should also bring the following:
o Bachelor’s degree, preferably in a technical field (Engineering, Physics, Mathematics, Computer Science, etc.).
o Strong technical and analytical skills.
o Well organized with effective time management skills.
o Team player- always willing to give support to others and ask for help if needed.
o Excellent communication skills
o AWS, Azure, Linux experience will be a strong plus.
o Java, Visual Basic, HTML, XML/XSL, ASP, SQL technologies are a plus.
o Database (SQL, RDBMS) knowledge is a plus.
o Practical experience managing critical customer issues is a plus
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