Websense, Inc. (NASDAQ: WBSN), a global leader in integrated Web, data and email security solutions, provides Essential Information Protection(TM) for more than 44 million employees at organizations worldwide. Distributed through its global network of channel partners, Websense software and hosted security solutions help organizations block malicious code, prevent the loss of confidential information and enforce Internet use and security policies. For more information, visit www.websense.com.
Websense, Inc.（纳斯达克：WBSN）是全球领先的整合网页、信息和数据安全防护方案提供商，在北美、欧洲、中东、亚太、非洲拥有数十个分支机构。作为全球网络安全领域的领跑者，Websense连续三年（2004-2006）被《福布斯杂志》评为 “25 家顶尖科技公司” 之一，其安全解决方案被《财富》世界 500 强及 FTSE100 企业广为采用，为全球各公司机构超过 4400 万名员工提供关键信息保护，并通过全球网络渠道合作伙伴，帮助企业抵御恶意代码，防止机密信息泄露，推行网络安全使用策略。
Websense韦伯森斯中国研发中心于2007年初在北京成立，作为Websense全球最重要的研发基地之一，Websense中国研发中心拥有安全技术研究、软件开发、软件品质保证三大核心研发部门，亚洲最大的全球技术支持团队，以及包括人力资源、财会、市场、销售等在内的多部门综合管理团队。了解更多信息请访问www.websense.com.
Websense北京研发中心目前开放Technical Support Intern(English)/英语技术支持实习生职位（非技术类），要求TEM 8，非应届毕业生，英语专业研究生优先考虑，研二研一均可，有兴趣的同学请把中英文个人简历发送到：bjhr@websense.com.
申请邮件说明：
1、邮件标题格式：实习职位+学校+年级+姓名
2、邮件中请注明您的可实习的时间和最快实习到岗时间。
3、简历发送至：bjhr@websense.com
Technical Support Intern(English)/英语技术支持实习生
Location: Beijing
Job Summary
Answer telephone or written inquiries from customers regarding Websense and select third-party products, assist and support technical support team, maintain records of customer contact to track customer history and report problems to sales team, support queue management and distribution, perform special projects as assigned.
Essential Functions
* Handle in-coming calls from client’s customers.
* Manage support queue and distribute cases.
* Enter all pertinent customer information into the database.
* Update customer records as required.
* Provide feedback on problem status to customers.
* Develop technical knowledge of products in order to increase resolution capability.
* Assist in the generation of hotline support tools and process improvements
* Perform special projects and duties as assigned.
Qualifications
* Fluency in English and Mandarin
* Excellent communication skills. Self starter.
* Previous call center support experience desirable but not essential
* General Knowledge or interest in customer servicing – not essential
* Responsible in regard to attendance and punctuality.
* PC literate.
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