Websense, Inc. (NASDAQ: WBSN), a global leader in integrated Web, data and email security solutions, provides Essential Information Protection™ for more than 43 million employees at organizations worldwide. Distributed through its global network of channel partners, Websense software and hosted security solutions help organizations block malicious code, prevent the loss of confidential information and enforce Internet use and security policies. For more information, visit www.websense.com.
韦伯森斯（纳斯达克上市代码：WBSN），全球网络安全领域的领跑者，连续三年（2004-2006）被《福布斯杂志》评为 “25 家顶尖科技公司” 之一，其安全解决方案被《财富》世界 500 强及 FTSE100 企业广为采用。作为网络安全软件的主要提供商，韦伯森斯以其网页、数据、邮件领域的全方位安全解决方案为全球各公司机构超过 4300 万名员工提供关键信息保护，并通过全球网络渠道合作伙伴，帮助企业抵御恶意代码，防止机密信息泄露，推行网络安全使用策略。请访问网站 www.websense.com了解更多信息。
Websense北京研发中心目前开放Customer Service Intern 英语客户支持实习职位，欢迎英语专业，或计算机专业但英文优秀的非应届毕业生前来应聘。能实习至少一年、每周至少四天的同学优先考虑。
对于英语专业的同学，要求TEM-8；计算机相关专业的同学，要求CET-6。有兴趣应聘的同学，请将个人中英文个人简历发送至bjhr@websense.com，并在邮件中注明信息来源，谢谢。
以下是具体的职位描述，
Job Summary
Answer telephone or written inquiries from customers regarding Websense and select third-party products, assist and support technical support team, maintain records of customer contact to track customer history and report problems to sales team, support queue management and distribution, perform special projects as assigned.
Essential Functions
 Handle in-coming calls from client’s customers.
 Manage support queue and distribute cases.
 Enter all pertinent customer information into the database.
 Update customer records as required.
 Provide feedback on problem status to customers.
 Develop technical knowledge of products in order to increase resolution capability.
 Assist in the generation of hotline support tools and process improvements
 Perform special projects and duties as assigned.
Qualifications
 Fluency in English and Mandarin
 Excellent communication skills. Self starter.
 Previous call center support experience desirable but not essential
 General Knowledge or interest in customer servicing – not essential
 Responsible in regard to attendance and punctuality.
 PC literate.
--
FROM 59.151.108.*