【如有意向，请发送简历至qihu@redhat.com, 并注明岗位名称】
【关于我们】
红帽大客户服务部正在招聘一位上海地区的OpenShift大客户技术经理。大客户技术经理的主要职责是帮助客户提升企业级产品使用体验，在了解客户场景的基础上提供个性化指导，协调处理客户日常问题，定期进行知识传递和技能培养，成为客户信赖的技术专家和合作伙伴。
如果你喜欢开放与多元化的国际化团队，热衷开源技术，乐于钻研，愿意分享和帮助他人，那就赶快加入我们吧！
【岗位需求】
熟悉Linux, Container, Kubernetes等技术，熟悉DevOps理念和方法，具备清晰的分析和诊断问题的思路和方法，非常好的沟通能力和团队协作精神，主动发现问题和独立解决问题的能力，以及快速主动的学习能力。
Primary Job Responsibilities
Support enterprise customers implementing automated and containerized cloud application platform solutions
Learn new technologies quickly, including topics like container orchestration, container registries, container build strategies, and microservices on container platforms
Perform technical reviews and share knowledge to identify and prevent issues proactively
Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat
Collaborate with the engineering, Research and Development (R&D), product management, and technical support teams
Ensure high level of customer satisfaction with each qualified engagement through the complete solution adoption life cycle
Engage with Red Hat's field teams, customers, and partners to ensure a positive cloud technology experience and a successful outcome resulting in long-term enterprise success
Create documentation regarding customer issues and technical details on how to resolve them
Travel, as necessary, to visit customers, partners, conferences, and other events, following Red Hat’s COVID-19 guidelines
Required Skills
Bachelor's degree in a technology-related discipline; computer science and engineering are a plus
5+ years of experience as a software developer, enterprise administrator, or providing technical support in a development environment
Competent comprehension of enterprise architecture and strategic business drivers
Extensive technical knowledge of Red Hat OpenShift technologies like Kubernetes and Linux Containers
Experience with enterprise cloud solutions, like Platform-as-a-Service (PaaS), cloud management, and IT automation
Ability to manage multiple issues and projects while maintaining a high attention to detail
Ability to manage and grow existing enterprise customer and partner relationships by delivering high-quality support
Outstanding written and verbal communication skills in Mandarin and English
Ability to convey complex information to customers in a clear and concise manner
The following are considered a plus:
Experience working in DevOps environments
Software engineering background; experience with RPM-based Linux and Java technologies
Experience deploying applications in cloud environments
Experience developing containerized applications
Good comprehension of continuous integration (CI) and continuous delivery (CD) concepts
Familiarity with source code management tools like Git or Apache Subversion (SVN)
【如有意向，请发送简历至qihu@redhat.com, 并注明岗位名称】
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