Red Hat’s Focused Solutions team is looking for a Senior Technical Support Engineer to join our Red Hat Enterprise Linux (RHEL) networking support team in China. In this role, you will work as part of a team of highly technical engineers who are passionate about cloud technologies and who enjoy both teaching and learning from one another. You'll work together with some of the best technical support engineers in the industry today while providing our customers with an outstanding level of support.

Primary Job Responsibilities:

Analyze upstream development against current customer-reported defects and develop patches to resolve issues
Use standard and specialized diagnostic tools to investigate and troubleshoot technical issues related to Red Hat OpenStack Platform
Record customer interactions including investigation, troubleshooting, and resolution of issues
Work closely with Red Hat’s development engineering teams and assist production support engineers and technical account managers
Demonstrate good judgment in selecting methods and techniques to obtain solutions
Maintain a commitment to providing the best experience possible for Red Hat’s customers
Manage your workload to ensure that all customer issues are handled and resolved in a timely manner
Assist in the development of comprehensive and reusable self-service solutions for future incidents

Required Skills:

Experience with Linux or UNIX system administration or support experience
Basic understanding of network traffic analysis skills with ARP, IP, UDP, TCP, and SCTP
Good understanding of hardware and computer architecture as well as compilers, linkers, assemblers, debuggers, loaders, and runtime environments for multiple languages
Commitment to providing the best experience possible for Red Hat’s customers
Bachelor’s degree or higher in computer science or other technical discipline, or equivalent work experience
Sound understanding of virtualization and cloud technologies; working knowledge is a plus


The following are considered a plus:

Experience writing scripts using Bash, Python, or Perl to troubleshoot and correct Linux networking issues
Upstream involvement in open source projects, including patches submitted for upstream inclusion
Direct Red Hat OpenStack Platform, Virt, VMware, hypervisor, or Amazon Web Services (AWS) experience is a plus
Working experience with Docker and containers is a plus
Network functions virtualization (NFV), DPDK, SR-IOV, or software-defined networking (SDN) experience is a plus

【如有意向，请发送简历至qihu@redhat.com】
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