岗位内推。
如有意向, 请把您的姓名、邮箱和意向岗位私信发给我。

职位介绍：
Technical Support Engineer, Cloud Service - Japanese

地点：中国-Remote

About the job
Red Hat is seeking a Technical Support Engineer with a strong background in OpenShift <Kubernetes> cluster deployment and configuration to join our Cloud Services Customer Experience and Engagement (CEE) team in China.


In this role you will be challenged at applying your skills and knowledge to provide direct support for critical environments and help ensure the stability of services by performing dedicated support activities, engaging in automation activities, issue remediation and perform root cause analysis (RCA) to maximize up-time and reduce costs for enterprise customers. Our Cloud Services team is dedicated to resolving issues quickly and efficiently. You will consistently rely on your knowledge of production support, or your background in dev-ops processes, including incident/change/problem management, call triaging, and critical issue resolution procedures. In this role, you will collaborate with our customers, internal teams, architects, and Site Reliability Engineering teams to troubleshoot complex and challenging issues. You'll partner closely with development engineering teams and work alongside some of the brightest developers in the open source community. You will also work with Red Hat’s key strategic cloud partners to jointly solve customer Multi-Cloud issues. This position is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader in open source software.

What you will do
    * Act as the direct contact and adviser for customer inquiries and issues with their Cloud Services through our Customer Portal, phone, remote access and chat support tools
    * Deliver exceptional customer experience by using professional communication, applying product knowledge and deep troubleshooting to perform direct actions in cluster environments in order to resolve a variety of issues
    * Perform technical troubleshooting using tools like curl, strace, wireshark, and kernel analysis, to investigate and resolve technical issues with components such as CRI-O, networking, system performance issues, Kubernetes, OpenShift Container Platform, and RESTful API calls.
    * Collaborate with other engineers, internal teams and external parties during the problem resolution process
    * Document diagnostic steps and issue resolution to create reusable solutions for future incidents
    * Manage incident and issue workloads, to ensure that all customer issues are handled and resolved in a timely manner.
    * Candidates are expected to work on a staggered 40-hour week that includes weekends
    * Contribute to regional or global initiatives improving Red Hat’s workflow, service and products

What you will bring
    * Clear understanding and experience of Kubernetes based solutions like the Red Hat OpenShift Container Platform and the greater Kubernetes ecosystem
    * Clear understanding of developer workflows, Continuous Integration (Jenkins) and Continuous Deployments paradigms
    * Exceptional analytical troubleshooting skills and ability to form precise action plans for issue remediation, as well as explain technical concepts and provide guidance to customers and internal teams.
    * Ability to operate in complex, highly secure, and highly available environments
    * Practical knowledge of one or more public cloud providers, like Amazon Web Services (AWS), Microsoft Azure and their integration with enterprise customers; recent Public Cloud certification and experience with hyperscaler services like AWS RDS and Azure Postgres is a plus
    * Effective written and verbal communication skills in English is a must; multilingual skills in either Korean, Japanese, Chinese, Spanish is a plus
    * Passion for learning and sharing knowledge
    * Knowledge and experience of any configuration management, API management, monitoring and automation tools (Ansible, 3scale, etc) is a plus
    * Japanese, English skills with Korean being advantage

About Red Hat
Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates have the flexibility to choose the work environment that suits their needs from in-office to fully remote to office-flex. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. Opportunities are open. Join us.

Diversity, Equity & Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from diverse backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions of diversity that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.


Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee
※ 修改:·ilikechina 于 Nov 12 19:30:26 2023 修改本文·[FROM: 120.244.140.*]
※ 来源:·水木社区 http://www.mysmth.net·[FROM: 120.244.140.*]

修改:ilikechina FROM 120.244.140.*
FROM 120.244.140.*