爱迪德公司是内容安全保护领域的全球领先提供商，专为数字电视、IPTV和移动环境下的数字内容保护提供全方位的解决方案。公司总部彼邻荷兰首都阿姆斯特丹，并在全球各地均设立有支持、销售和研发分公司。爱迪德公司的目标是为运营商们提供世界一流的、能支持如订制，按次付费，预付费，视频点播，PVR 和Push VOD等大范围业务收入模式的安全保护解决方案，从而不断增长运营商在内容业务上的收益。拥有近40年付费媒体经验的爱迪德公司可提供基于硬件和基于软件的解决方案。
本科日薪：120 CNY 研究生日薪: 150 CNY (实习时间：6个月-12个月）
Role description
The job will put you to the forefront of an exciting industry. Your work will have an impact on prestigious companies, which will make your work the more challenging, and will make your successes the more rewarding.
As an interim support engineer, your objective is to convey a positive image of the company and its products. Your ultimate objective is to maintain a high customer satisfaction level.
Responsibilities
o Represent IA Customer Service and provide technical support to all DVB and IPTV broadcast customers and partners.
o Installation and upgrades of the Conditional Access control systems at customer sites on lab test systems and live broadcast systems.
o Analyse and troubleshoot customer problems.
o Take ownership of customers’ incidents, follow-up and report regularly on their status.
o Perform consultancy work such as:
o Assist the customer with planning of system upgrades and configuration changes.
o Provide on site support.
o Provide training to customers.
o Provide valuable input to engineering for improvements to existing products, related documentation and new system development
o Work closely with the relevant Account managers and the CA Support Department to achieve optimum customer satisfaction.
o From time to time provide sales support for Irdeto Access products.
o Provide management reporting on critical customer issues
o Work according to established Irdeto Access quality procedures, processes and guidelines as applicable.
o Provide DVB, networking, IP and related expertise to the Customer Support Team.
Interfaces and Authority
o Sales to assist with the resolution of issues flagged by account management that could prevent further revenue generation.
o Engineering to coordinate the delivery of fixes to enable resolution of customer incidents.
o Professional Service project Managers for new customer implementations.
Knowledge & Skill requirements
o Major in computer science, electronic engineering or the IT sector
o Experience with / knowledge of digital broadcasting, MPEG-2, DVB and IP systems will be an advantage
o Experience with Windows and SQL databases.
o A good understanding of network infrastructure (VLAN, switching and routing) will be an advantage.
Your Profile:
o Positive and enthusiastic team player with the ability to work independently
o Dynamic, customer orientated and willing to accept responsibilities
o Strong interpersonal and communication skills
o A good command of the English language, both oral and written
o Self-starter, willing to learn and the ability to work under pressure
Working conditions
o Occasionally long hour working
o Extensive travel
o Very much customer-oriented
o Require continuous learning as technology advances
o Working with strictly confidential materials.
简历请发送至 liu.yi@irdeto.com
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FROM 202.108.92.*