【亚马逊招聘】Project Specialist (Intern)
Come join Amazon! We’re hiring!
职位名称:Project Specialist (Intern)
Job Description:
Work on the projects related with customer experience, including:
. Involve in requirements analysis, evaluate project impacts on customer
experience;
. Do user acceptance testing and give change requests on workflow or web page
wording if needed,
. Coordinate training to CSA (Customer Service Associates),
. Involve in project postmortem analysis, evaluate if project goals achieved
and how is the impact on customer experience.
. Voice of Customer data analysis and report draft
负责客户服务部门的相关项目活动,包括:
. 参与需求分析,评估项目对客户体验的影响,
. 用户验收测试,如有必要对操作流程和页面文字给出修改意见,
. 负责协调帮助页面的开发,
. 负责协调对客户服务中心的同事进行培训,
. 参与项目总结分析,评估项目目标是否实现以及对客户体验的影响。
. 客户之声分析及月报制作.
Basic Qualifications:
1. Bachelor degree or above
2. English skill both in written and verbal
3. Effective communicator, who can make things simple, with the ability to
explain one thing in multiple ways so that ensure understanding
4. Logical thinking
Preferred Qualifications
Technical Background and Data Analysis ability are pluses.
工作地点:北京市朝阳区东四环中路56号远洋国际中心A座
HOW DO I APPLY?
Qualified applicants should submit email application with resume attachment in English (required) and Chinese (a plus) to lilowang@amazon.com.
For the convenience of identifying your application, pls. draft email subject as follows:
Project Specialist (Intern) - Name - University - Major - Grade - Available days per week – Duration
为便于识别您的申请,请将邮件标题书写为:
“Project Specialist (Intern) - 姓名 - 学校 - 专业 - 年级 - 每周工作天数-持续工作月数”,发至邮箱:lilowang@amazon.com
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FROM 106.120.96.*