【实习生-客户支持经理】北京亚马逊
Work Scope:
Work on the projects related with customer experience, including:
Involve in requirements analysis, evaluate project impacts on customer
experience
~Do user acceptance testing and give change requests on workflow or web page
wording if needed
~Coordinate training to CSA (Customer Service Associates)
~Involve in project postmortem analysis, evaluate if project goals achieved
and how is the impact on customer experience.
~Voice of Customer data analysis

负责客户服务部门的相关项目活动，包括：
~参与需求分析，评估项目对客户体验的影响，
~用户验收测试，如有必要对操作流程和页面文字给出修改意见，
~负责协调帮助页面的开发，
~负责协调对客户服务中心的同事进行培训，
~参与项目总结分析，评估项目目标是否实现以及对客户体验的影响。
~客户之声分析
~Basic Requirement:
Working location: Beijing.
~Bachelor degree or above
~English skill both in written and verbal
~Effective communicator, who can make things simple, with the ability to
explain one thing in multiple ways so that ensure understanding
~Logical thinking
~Minimum 6 months working time, 4 days at least per week.

基本要求：
工作地点：北京
~本科大三以上。
~较好的英文写作和阅读能力。
~善于沟通，善于表达，总结。
~有逻辑思维能力
~最少工作6个月，每周至少4天时间。

You can send your CV to zhaohan@amazon.com if you are interested in this
position or you have friends to recommend.
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FROM 218.240.53.*