Advent是一家金融软件开发公司，公司于1983年在美国加州旧金山成立，并于1995年在美国纳斯达克上市。主要客户为欧美的基金公司、资产管理公司、投资顾问公司等。无论是为世界各地投资者服务的全球对冲基金，还是管理着几亿美元资产的投资管理公司，Advent 成熟的解决方案都能助其提升经营效率、降低风险，控制成本，让其集中精力一展所长。 Advent在全球拥有超过 4,600家客户，在提供关键业务应用软件以满足投资管理需求方面，确立了自己的全球的领先地位。
公司目前在全球1000多名员工，北京研发中心100多人，为Advent核心产品提供研发、测试及技术支持等工作。公司紧邻东直门地铁，地理位置优越，并致力于为每一名员工提供：
-舒适的办公环境
-多方位的培训
-完善的薪酬福利（国家法定五险一金，员工本人及子女补充医疗，多于国家法定的带薪年假及带薪病假）
-丰富多彩的员工活动
-稳定发展的业务保证团队人员的稳定性
Client Support Specialist这个岗位主要负责与国外客户对接，通过电话或邮件解决产品应用过程中出现的技术问题，要求善于学习新知识，具备客户服务意识，性格乐观、积极、主动，具备一定的技术基础（主要是数据库方面），英文有基本的口语沟通能力，懂金融投资相关知识会加分。
薪资open，根据候选人实际面试情况而定，大概区间是15k-20k。
请各位应聘者仔细查看JD，如经验符合，请将中英文简历投递到 atan@sscinc.com
简历投递格式：应聘者姓名-应聘职位-工作年限， 如李明_client support_5年
Technical Requirement:
- 2+ years supporting or implementing complex enterprise level software applications
- Solid working knowledge of a Windows Server environment is required
- Prior experience with MS SQL Server maintenance, MS SQL language and store procedure is required
- Knowledge of programming, scripting and automation experience is preferred
- Prior experience of Unix or Linux environment is preferred
- Working knowledge of networks, system architecture, database (Oracle, MySQL), preferably as a System Admin or Database Admin, is a plus
- Knowledge of MS SQL Reporting Service is a plus
Other requirements:
- Excellent written and oral English communication skills with a strong attention to detail are required
- Proven aptitude to learn complex technical, financial and theoretical information in a timely manner is required
- Superior troubleshooting and analysis / resolution skills are required
- Strong client focus and ability to manage and exceed customer expectations is required
- Ability to understand and convey client business requirements to escalation and/or development teams is required
- Proven skills in working in a self-directed fashion with a commitment to follow-up and issue resolution are required
- Ability to prioritize and manage multiple, complex issues is required
- Knowledge of fund accounting/portfolio management systems, financial services and/or back office operations and reporting is strongly preferred
- Must be an effective team player, independent, a self-reliant contributor and willing to share
- Prior experience in a client service role is preferred
Job Responsibility:
- Provide high level and fundamental technical support by phone and via email
- Provide functional and technical support for internal teams such as Professional Services staff working on client implementations
- Identify and interpret client needs and determine appropriate action
- Interpret and validate technical issues, follow-up and test solutions
- Create and maintain all communication related to client issues including: defect and change request submission, status memos, logging of support incidents, and procedural or operation documentation
- Work closely with developers and QA in the design and testing of new releases
- Provide extensive, detailed instructional documentation externally and internally
- Absorb and stay current with changes to both the financial and technical global arenas
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修改:advs FROM 114.251.245.*
FROM 114.251.245.*