Internship in Customer Satisfaction Program team, starting from Oct. 2009, lasting for 6 months

Mercedes-Benz (China) Ltd. started operating as legal entity in October 2005 in one of the most interesting and competitive emerging markets throughout the world.

As an example of Mercedes-Benz's dedication to actively expand its business in China, the company is presently involved in extensive marketing of a whole range of passenger vehicles. These include the C-Class, E-Class, S-Class, M-Class, R-Class, CLS-Class, CL-Class, G-Class and GL-Class, GLK-Class the E Coupé and Cabriolet, the SL and SLK Roadsters, B-Class, AMG and vehicles manufactured for special purposes. Therefore is Mercedes-Benz “The Premium Car Manufacturer” with the widest portfolio in China.

Mercedes-Benz is a leading brand in customer satisfaction and if you want to be part of the challenging business of driving Customer Satisfaction for Mercedes-Benz car owners in China, we can offer you a great opportunity.

Requirement:
1.Enrolled as a student during the internship
2.Available for a 6 months/fulltime internship
3.Studying/working experience abroad
4.University degree in Business Administration (Bachelor/ intermediate examination or similar)
5.Fluent in Business English
6.Advanced IT/computer skills (MS Office)
7.Good communication and social skills
8.Experience in project management/event management/communication

Main Tasks:
1.Support in communication of Customer Satisfaction topics and initiatives to key  stakeholders
2.Analyze aggregate results of Customer Satisfaction Index (CSI) surveys, business management reports, field reports, competitor studies, etc.
3.Based on the analysis, identify areas of improvement and support the definition of action plans
4.Support and facilitate cross-functional implementation of actions through meetings and workshops with CSI Workgroups
5.Support in vendor selection, contract and payment processes and relationship building with external vendors
6.Design reporting and analysis tools
7.Project administration, including: Milestone tracking and updating; Meeting preparation and arrangement    

Send your Chinese and English CV to qiao.lan@daimler.com.
Please use the title:"name_graduate time_major_school" and check your background before applying. Thank you very much.
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FROM 59.151.41.*