Position:技术支持工程师实习生(全职)
职位职责:
* 经过培训，可辅助工程师解决简单用户问题；
* 根据产品知识，可以进行简单troubleshooting的工作；
* 与相关部门协调，积极推动各相关部门，帮助客户获得正确的解决方案；
* 对产品熟悉后，可以为用户创造有价值的方案；
* 与客户进行网络或者电话会议解决问题；
* 进行客户管理；
* 参与和主要客户进行的会议；
人员要求:
* 硕士研究生完成了第一年的课程学习，并且导师同意外出全职实习；能保证实习时间10个月以上。
* 熟悉主流UNIX和WINDOWS系统管理：Linux, Solaris, Aix和Windows等；
* 有很强的英语读写听说，沟通能力；
* 有很强的学习和运用新知识的能力；
* 有良好的团队协作精神和认真负责、精益求精的工作态度；
* 工作时间机动灵活 (能按需要值夜班)；
* 有集群管理经验或者对网格软件有接触者最好；
* 有很强的时间管理和优先级管理能力 (Plus)；
* 有软件开发经验，熟悉C,C++/Java (plus)
* 了解数据库, Oracle 或 MySQL (plus)；
* 可在公司进行毕业设计；
* 实习地点在北京；
Position: Technical Support Engineer (co-op, full-time)
Responsibilities:
* Work with support engineer to solve fundamental product issues after training
* Provide trouble shooting steps for Platform product issues in customer site.
* Coordinate relevant depts to accelerate customer issues solving.
* After being familiar with Platform products, propose valuable solution to address production issues.
* Solve production issue over web-conf or tele-conf on demand
* Manage customer case and avoid escalation. Keep team leader and manager be aware of the progress of critical issue.
* Attend regular tele-conf with critical accounts
Job Requirements:
* MS candidate -- Grade 1 student with approval from mentor. (can continuously work for more than 10 months)
* Be familiar with UNIX/Linux/Windows system knowledge
* Good communication skill in both spoken English and writing English
* Quick learning skill
* Good teamwork
* Be able to work in flexible working hrs (work at night on demand)
* Experience on cluster management or Grid research is a plus
* Good time management skill and priority management skill is a plus
* Certain development experience (C/C++, Java, etc) is a plus
* Certain DB knowledge (Oracle, MySQL, etc) is a plus
* Be able to accomplish the graduation theme in company
* Work in Platform Beijing office
有意者请将简历发送至ChinaJobs@platform.com。谢谢！
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FROM 123.124.16.*