Department:
CDL L2 Support Organization is an important part of IBM’s customer support business. IBM has an enduring history over Customer Satisfaction and it’s our L2 support’s mission to continue to augment and prize them as we go forward.

Level 2 support is vital for IBM clients to use and leverage IBM software to solve their business problems. It aims to bring problem resolution closer to the client and ensure a common, efficient and streamlined process. From June 2007, Great China Group (GCG) SWG L2 Support team was moved to CDL and all existing L2 support teams in the lab are consolidated to form the CDL SWG Level 2 organization.

Job Description:
The individual will be responsible for the development of support tools, including design, programming and function test, documentation and so on.

Job Requirements (skills/experiences)

Master degree in Computer Science/Electronic Engineering, or equivalent.
Java programming experience.
Eclipse Experience.
Experience with RESTful interfaces,XML, XHTML.
Database design and implementation, experience with DB2, Oracle, or SQL Server.
Experience collaborating with cross functional teams and converting results to product deliverables.
Quick learner with strong problem solving ability.
Experience writing code and delivering results in an Agile environment.
Excellent written and oral English.
At least 4 days/week for 6 months from April, 2010.

Please send resume to duanqb@cn.ibm.com and copy ivywu@cn.ibm.com with subject "应聘实习生－姓名－学校".
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