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请一定要注意工作经验和工作年限要求.
如果您有0-3年经验，可以考虑Engineer职位
如果您有3-6年经验，可以考虑Engineer, Senior职位
如果您有6年以上经验，可以考虑Senior、Principal、Consultant Engineer职位
具体工作经验要求，请看相关职位详细信息。
Engineer职位年薪18w左右
Senior职位年薪25w左右
Principal职位年薪30w以上
Consultant职位年薪40w以上
更多职位，请访问
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请将英文简历(doc或pdf)发送至allen.wu@emc.com,
邮件标题格式：EMCJOB_YourName_Ref#_JobTitle
例如 EMCJOB_124975_AllenWu_Software_Engineer
简历的文件名格式： YourName_Ref#_JobTitle
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其中Ref#就是职位信息中的Requisition ID/ref#/REF#
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职位列表、简要信息和详细信息分别如下：
1: Consultant Solutions Engineer 130973
2: Principal or Senior Software Engineer Web 130141
3: Principal Software Engineer – Web Service 131088
4: Principal Solution Engineer 129839
5: Senior Java Engineer 128589
6: Senior Software Engineer - Web Service 131086
7: Senior Software QA Engineer - Application 129995
8: Senior Technical Support Engineer 130520
9: Senior Technical Support Engineer 131687
10: Senior Technologist 130938
11: Solutions Engineer(Oracle) 131332
1: Consultant Solutions Engineer 130973
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Requisition ID: 130973BR
Job Title/Grade: Consultant Solutions Engineer
Team: ETPD(VSPEX+)
Key Skill Requirements:
? 10+ years of IT infrastructure environments, datacenter and IT solutions, with Master degree in engineering and technology
? Proficient experiences of VDI, Big Data infrastructure, IaaS, PaaS, etc;
? Knowledge and working experience of server virtualization technologies: VMWare, Hyper-V, KVM, Xen
? Familiar with cloud operating systems: vCloud, System Center, OpenStack
? Familiar with IT sizing methodology which is a great plus
? Ability to understand technology trends and conceptualize solutions which incorporate those trends
? Ability to interconnect different EMC and application technologies and tools
? Strong communication & collaboration skill and team player
? Ability to collaborate with virtual team and influence global key stakeholders.
? Ability to multi-task, self-initiated, sense of ownership and accountability
? Proven track record of project delivery, ability to find solutions or new approaches to progress the project.
? Excellent communication skills, verbally and written in English.
? Ability to work in a dynamic fast paced environment developing new and exciting industry leading solutions.
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Consultant Solutions Engineer - ETPD
Shanghai, China
Ref#: 130973BR
Date published: 15-Jul-2014
EMC ETPD seeks a well performed engineer to make things work.
EMC's Emerging Technology Products Division (ETPD) is developing new products with cutting-edge technologies including big-data related offerings (such as the Data Compute Appliance which ships with Pivotal Software), VSPEX (a converged infrastructure reference architecture program) and other emerging converged infrastructure products. ETPD also focuses on all-Flash scale-out enterprise storage arrays (through XtremIO) as well as all-Flash server-side storage hardware (through XtremeSF PCIe cards).
Principal solution engineer is to lead initiatives to architect, build, validate and document industry-leading solutions around ETPD product portfolio, for EMC field sales, partners and customers. Principal Solutions Engineer also advocates EMC’s Solutions through partner and customer technical roundtable briefings, global event support, social media and via knowledge transfer sessions in the form of webcasts.
What do we need from you?
? Generate Best Practice based on the collaborative work with other engineering teams within and/or outside of ETPD. Turn the BP into product/service requirements and being an active member of the ETPD engineering team to make sure those BPs gets implemented as part of the product/service offering
? The “glue” among many cross-functional teams, e.g. contract manufactory, distribution channels, development engineering, service offering, solution engineering, documentation, etc.
? Provide technical leadership for developing EMC converged infrastructure (CI) solution.
? Works with technical solution engineering teams to define and create sizing logic for applications, cloud and infrastructure workloads.
? Creates and refines sizing tool logic and works to define and expand frameworks.
? Produce technical design and usage documentation for EMC CI solution.
? Manage peer reviews and testing to maintain high quality of EMC CI solution sizing.
? Provides technical expertise in developing sizing solutions to complex solution engineering problems, which require frequent use of ingenuity and creativity.
? Collaborates with other engineers and other engineering groups, voluntarily shares information
Qualifications and factors for success:
· 10+ years of IT infrastructure environments, datacenter and IT solutions, with Master degree in engineering and technology
· Proficient experiences of VDI, Big Data infrastructure, IaaS, PaaS, etc
· Knowledge and working experience of server virtualization technologies: VMWare, Hyper-V, KVM, Xen
· Familiar with cloud operating systems: vCloud, System Center, OpenStack
· Familiar with IT sizing methodology which is a great plus
· Ability to understand technology trends and conceptualize solutions which incorporate those trends
· Ability to interconnect different EMC and application technologies and tools
· Strong communication & collaboration skill and team player
· Ability to collaborate with virtual team and influence global key stakeholders.
· Ability to multi-task, self-initiated, sense of ownership and accountability
· Proven track record of project delivery, ability to find solutions or new approaches to progress the project.
· Excellent communication skills, verbally and written in English.
· Ability to work in a dynamic fast paced environment developing new and exciting industry leading solutions.
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2: Principal or Senior Software Engineer Web 130141
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Requisition ID: 130141BR
Job Title/Grade: Principal/Senior Software Engineer – Web
Team: Mozy/DPC – Client
Key Skill Requirements:
o Has project experience with large scale, multiple layer and big data management backend systems
o Familiar with OO concepts, has experience with common design patterns
o Familiar with Linux development environment, Ubuntu/Debian is preferred
o Knowledge of web services implementation techniques such as REST or SOAP
o Expertise with traditional RDBMS SQL development including PostgreSQL/Oralce/MySQL/SQLite, NOSQL experience is preferred, such as MongoDB/CouchDB/Cassandra/Redis
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Principal/Senior Software Engineer - Web
Shanghai, Shanghai, China
Ref#: 130141BR
Date published: 7-Jul-2014
EMC DPAD Mozy seeks a web software engineer to make things work.
Our DPAD(Data Protection & Availability Division) product portfolio consists of a best-of-breed combination of backup and archive products, including EMC Data Domain, the Number 1 reduplication storage system, and EMC Avamar, the Number 1 reduplication software and system. EMC has a commanding market lead in backup and recovery. IDC's latest report on a purpose built backup appliances shows EMC with 65 percent market share, 4x our nearest competitor. We are looking for the best and brightest to join our team and help take us to the next level in the backup, recovery and archive market. If you are looking for a work environment that thrives on diverse perspectives and technological excellence, the EMC Data Protection & Availability Division is for you.
Mozy (www.mozy.com) is the industry leader in cloud-based backup for enterprises and SMBs. We hire only the best to join our innovative team—people who know how to work hard and have fun.
What do we need from you?
· Participate in architecture, design, development, testing and maintenance of Mozy middle tier layer Ruby/Debian Linux based distributed Mozy service components including Single Sign on/APIs/Billing gateway/etc
· Join the scrum team to work with global teams for:
o Clarifying and understanding the product requirements from product managers
o Work with scrum team members for break user stories into design/implementation/unit testing
o Work with QA team member to resolve all the problem/issue found, eventually deliver high quality product on time
o Cooperate with Datacenter Operations colleagues to deploy package to staging/production environment in the cloud, resolve production issues if any.
Qualifications and factors for success:
· Has project experience with large scale, multiple layer and big data management backend systems
· Feel comfort and has ability to work with various platforms and languages Ruby/C++/Java, Ruby on Rails are preferred
· Familiar with OO concepts, has experience with common design patterns
· Familiar with Linux development environment, Ubuntu/Debian is preferred
· Knowledge of web services implementation techniques such as REST or SOAP
· Expertise with traditional RDBMS SQL development including PostgreSQL/Oralce/MySQL/SQLite, NOSQL experience is preferred, such as MongoDB/CouchDB/Cassandra/Redis
· Demonstrated strong motivation and ability to meet milestones and deadlines for commercial software products.
· Ability to work in a fast paced environment and learn new things quickly
· Good communication skill in both English and Mandarin
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3: Principal Software Engineer – Web Service 131088
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Requisition ID: 131088BR
Job Title/Grade: Principal Software Engineer – Web Service
Team: Mozy/DPC – Service
Key Skill Requirements:
? 6+ years of software development experience, including 5+ years web development experience
? Strong knowledge of web development technologies and protocols, including: HTTP, CSS, Javascript, HTML, XML
? Strong understanding of web application performance & security concerns
? Understanding of software-as-a-service industry
? Familiar with Linux (Ubuntu is preferred)
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Principal Software Engineer - Web Service - Mozy
Shanghai, China
Req#: 131088
Date published: 1-Aug-2014
EMC DPAD Mozy seeks a principle software engineer to work with an awesome team together build high quality services and APIs to protect our customers’ data in the cloud.
What does DPAD Mozy do? Our DPAD (Data Protection & Availability Division) product portfolio consists of a best-of-breed combination of backup and archive products, including EMC Data Domain, the No. 1 de-duplication storage system, and EMC Avamar, the No. 1 de-duplication software and system. EMC has a commanding market lead in backup and recovery. IDC's latest report on a purpose built backup appliances shows EMC with 65 percent market share, 4x our nearest competitor. We are looking for the best and brightest to join our team and help take us to the next level in the backup, recovery and archive market. If you are looking for a work environment that thrives on diverse perspectives and technological excellence, the EMC Data Protection & Availability Division is for you.
Mozy is the industry leader in cloud-based backup for enterprises and SMBs. We hire only the best to join our innovative team—people who know how to work hard and have fun.
What do we need from you?
?Design and deliver quality software according to internal and customer driven specifications
?Analyze and code complex modules, define data structures, and specify test tools
?Write high level design specs, unit test plans and integration test plans
?Take initiative, identify solutions, make responsible recommendations, and own issues through to satisfactory resolution
?Provide accurate estimates of engineering effort and meet time commitments
?Trouble shooting production issues and resolve problems in a timely manner
?Contribute to the development and achievement of organizational goals and objectives
?Supervise development progress and eliminate obstacles
Qualifications and factors for success:
· Bachelor’s degree in Computer Science or equivalent experience
· 6+ years of software development experience, including 5+ years web development experience
· Well understanding of object oriented programming and design
· Knowledge of functional programming and design
· Strong knowledge of web development technologies and protocols, including: HTTP, CSS, Javascript, HTML, XML
· Experience in using Ruby programming language
· Experience in developing both ROR (Ruby On Rails) and non-ROR Ruby web applications
· Well understanding of RESTful HTTP API design
· Strong understanding of web application performance & security concerns
· Experience delivering and maintaining production applications
· Skills to debug/investigate and resolve issues/problems fast
· Ability to work in a team environment
· Good verbal and written technical communication skills
· Passion for technology
· Experience with maintaining web services in Linux
· Well understanding of relational database design and SQL
· Experience with PostgreSQL and NoSQL databases
· Experience with messaging system (RabbitMQ is preferred)
· Understanding of software-as-a-service industry
· Familiar with Linux (Ubuntu is preferred)
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4: Principal Solution Engineer 129839
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Requisition ID: 129839BR
Job Title/Grade: Principal Solution Engineer
Team: ETPD(VSPEX)
Key Skill Requirements:
? 6+ years of IT infrastructure environments, datacenter and IT solutions, with Master degree in engineering and technology
? Proficient experiences of VDI, Big Data infrastructure, IaaS, PaaS, etc;
? Knowledge and working experience of server virtualization technologies: VMWare, Hyper-V, KVM, Xen
? Familiar with cloud operating systems: vCloud, System Center, OpenStack
? Familiar with IT sizing methodology which is a great plus
? Ability to understand technology trends and conceptualize solutions which incorporate those trends
? Ability to interconnect different EMC and application technologies and tools
? Strong communication & collaboration skill and team player
? Ability to collaborate with virtual team and influence global key stakeholders.
? Ability to multi-task, self-initiated, sense of ownership and accountability
? Proven track record of project delivery, ability to find solutions or new approaches to progress the project.
? Excellent communication skills, verbally and written in English.
? Ability to work in a dynamic fast paced environment developing new and exciting industry leading solutions.
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Principal Solution Engineer - ETPD
Shanghai, China
Ref#: 129839BR
Date published: 26-Jun-2014
EMC ETPD seeks a well performed engineer to make things work.
EMC's Emerging Technology Products Division (ETPD) is developing new products with cutting-edge technologies including big-data related offerings (such as the Data Compute Appliance which ships with Pivotal Software), VSPEX (a converged infrastructure reference architecture program) and other emerging converged infrastructure products. ETPD also focuses on all-Flash scale-out enterprise storage arrays (through XtremIO) as well as all-Flash server-side storage hardware (through XtremeSF PCIe cards).
Principal solution engineer is to lead initiatives to architect, build, validate and document industry-leading solutions around ETPD product portfolio, for EMC field sales, partners and customers. Principal Solutions Engineer also advocates EMC’s Solutions through partner and customer technical roundtable briefings, global event support, social media and via knowledge transfer sessions in the form of webcasts.
What do we need from you?
? Generate Best Practice based on the collaborative work with other engineering teams within and/or outside of ETPD. Turn the BP into product/service requirements and being an active member of the ETPD engineering team to make sure those BPs gets implemented as part of the product/service offering
? The “glue” among many cross-functional teams, e.g. contract manufactory, distribution channels, development engineering, service offering, solution engineering, documentation, etc.
? Provide technical leadership for developing EMC converged infrastructure (CI) solution.
? Works with technical solution engineering teams to define and create sizing logic for applications, cloud and infrastructure workloads.
? Creates and refines sizing tool logic and works to define and expand frameworks.
? Produce technical design and usage documentation for EMC CI solution.
? Manage peer reviews and testing to maintain high quality of EMC CI solution sizing.
? Provides technical expertise in developing sizing solutions to complex solution engineering problems, which require frequent use of ingenuity and creativity.
? Collaborates with other engineers and other engineering groups, voluntarily shares information
Qualifications and factors for success:
· 6+ years of IT infrastructure environments, datacenter and IT solutions, with Master degree in engineering and technology
· Proficient experiences of VDI, Big Data infrastructure, IaaS, PaaS, etc
· Knowledge and working experience of server virtualization technologies: VMWare, Hyper-V, KVM, Xen
· Familiar with cloud operating systems: vCloud, System Center, OpenStack
· Familiar with IT sizing methodology which is a great plus
· Ability to understand technology trends and conceptualize solutions which incorporate those trends
· Ability to interconnect different EMC and application technologies and tools
· Strong communication & collaboration skill and team player
· Ability to collaborate with virtual team and influence global key stakeholders.
· Ability to multi-task, self-initiated, sense of ownership and accountability
· Proven track record of project delivery, ability to find solutions or new approaches to progress the project.
· Excellent communication skills, verbally and written in English.
· Ability to work in a dynamic fast paced environment developing new and exciting industry leading solutions.
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5: Senior Java Engineer 128589
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Requisition ID: 128589
Job Title/Grade: Senior Software Engineer – REST Java
Team: IIG – REST
Key Skill Requirements:
? 3+ years industry experience in relevant function;
? Solid knowledge/ experience in software development, Java/j2ee
? Familiar with Web Services, REST or XML
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Senior Software Engineer - IIG REST Java
Shanghai, China
Ref#: 128589BR
Date published: 5-Jun-2014
Senior Software Engineer - Java
EMC Information Intelligence Group seeks a well performed engineer to make things work.
Information is at the heart of business and it is growing not only in volume, but in complexity as new media types emerge and mobile and social applications evolve. In addition, the IT infrastructure to support information management is changing just as rapidly.
IIG (Information Intelligence Group) a division of EMC, is the market leader in Enterprise Content Management platforms. IIG provides intelligent capture, content management, case management, customer communications and governance software and services that solve even the most complex information challenges organizations face today from information compliance and governance to streamlining mission critical business processes, to the emerging world of big data, on premise or in the cloud.
What do we need from you?
As a senior software development engineer, your key responsibilities include, but not limited to:
· Design, develop and maintain RESTful Web APIs for the classic Documentum product suite and next generation of content management products (cloud-based)
· Work with global teams to establish guidelines of RESTful Web APIs among IIG products
· Provides technical expertise by independently determining and developing approaches to solutions for a wide range of complex software engineering problems. Assignments may include new products as well as upgrades, and enhancements or fixes to existing products.
· Accountable for delivery of subsystem, anticipates issues and addresses proactively
· Represents the organization on project teams and may perform technical project leadership roles
· Sphere of influence is likely to extend outside of work group or department
· Writes high level design specs, unit test plans and/or integration test plans
· Analyze and code complex modules, define data structures, and specify test tools
· Duties may include research, evaluation, development and application of new process and methods into products. Sphere of influence is likely to extend outside of work group or department
Qualifications and factors for success:
· Experience with design patterns, OO design methodologies and excellent experience in Java/J2EE/Spring
· Strong technical skills in web services such as REST and XML technologies
· Experience with the entire software development lifecycle, from establishment of requirements to systems QA and post-delivery support.
· Understand common algorithms and toolkits.
· Demonstrated ability to deliver work under pressure and tight schedules
· Ability to multi-task, self-initiated, sense of ownership and accountability
· Outstanding problem solving skill
· Proven collaboration skills in highly technical engineering teams.
· Strong written and verbal communication skills.
· BS or MS in Computer Science, Software Engineering or equivalent.
· 3+ year’s software development experience.
Considered big plus:
· Experience with other development & scripting languages besides Java (E.g. .NET, Python, Ruby).
· Experience with complex front-end application development framework
· Experience with software development in Cloud/PaaS/SaaS
· Experience with Agile, CI/build methodologies and SCM tools (Maven, Gradle, TeamCity, Jenkins, Perforce and JIRA)
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6: Senior Software Engineer - Web Service 131086
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Requisition ID: 131086
Job Title/Grade: Senior Software Engineer - Web Service
Team: Mozy
Key Skill Requirements:
· 4+ years of software development experience, including 3+ years web development experience
· Well understanding of object oriented programming and design
· Strong knowledge of web development technologies and protocols, including: HTTP, CSS, Javascript, HTML, XML
· Experience in using Ruby programming language, and Ruby On Rails web framework
· Experience in RESTful HTTP API
· Strong understanding of web application performance & security concerns
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Senior Software Engineer - Web Service - Mozy
Location:Shanghai, China
Req#: 131086
Date published: 1-Aug-2014
EMC DPAD Mozy seeks a senior software engineer to work with an awesome team together build high quality services and APIs to protect our customers’ data in the cloud.
What does DPAD Mozy do? Our DPAD (Data Protection & Availability Division) product portfolio consists of a best-of-breed combination of backup and archive products, including EMC Data Domain, the No. 1 de-duplication storage system, and EMC Avamar, the No. 1 de-duplication software and system. EMC has a commanding market lead in backup and recovery. IDC's latest report on a purpose built backup appliances shows EMC with 65 percent market share, 4x our nearest competitor. We are looking for the best and brightest to join our team and help take us to the next level in the backup, recovery and archive market. If you are looking for a work environment that thrives on diverse perspectives and technological excellence, the EMC Data Protection & Availability Division is for you.
Mozy is the industry leader in cloud-based backup for enterprises and SMBs. We hire only the best to join our innovative team—people who know how to work hard and have fun.
What do we need from you?
?Design and deliver quality software according to internal and customer driven specifications
?Analyze and code complex modules, define data structures, and specify test tools
?Write high level design specs, unit test plans and integration test plans
?Take initiative, identify solutions, make responsible recommendations, and own issues through to satisfactory resolution
?Provide accurate estimates of engineering effort and meet time commitments
?Trouble shooting production issues and resolve problems in a timely manner
?Contribute to the development and achievement of organizational goals and objectives
Qualifications and factors for success:
· Bachelor’s degree in Computer Science or equivalent experience
· 4+ years of software development experience, including 3+ years web development experience
· Well understanding of object oriented programming and design
· Experience in functional programming and design (nice to have)
· Strong knowledge of web development technologies and protocols, including: HTTP, CSS, Javascript, HTML, XML
· Experience in using Ruby programming language, and Ruby On Rails web framework
· Experience in developing non-ROR (Ruby On Rails) Ruby web application (nice to have)
· Experience in RESTful HTTP API
· Strong understanding of web application performance & security concerns
· Experience delivering and maintaining production applications
· Ability to work in a team environment
· Good verbal and written technical communication skills
· Passion for technology
· Experience with HTTP servers like Apache HTTP Server and Nginx
· Experience with PostgreSQL
· Experience with NoSQL databases (nice to have)
· Understanding of software-as-a-service industry
· Willing to work in Linux platform
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7: Senior Software QA Engineer - Application 129995
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Requisition ID: 129995BR
Job Title/Grade: Senior Software QA Engineer - Application
Team: Mozy/DPC –QA
Key Skill Requirements:
o 3-5 years of experience with software application test (at least 1 platform: Windows/Mac/iOS/Android/Web), software automation experience is a big plus;
o Solid hands-on coding skill with at least 1 programming language: C++/Objective C/C#/Python/Ruby, on at least 1 platform: Windows/Mac OS X, with at least 1 IDE: Visual Studio/Xcode/Eclipse/vi/vim/emacs or equivalence.
o Solid knowledge on Web service over RESTful APIs. Good understanding about HTTP;
o Good communications in an engineering way.
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Senior Software Engineer - Applications
Shanghai, Shanghai, China
Ref#: 129995BR
Date published: 7-Jul-2014
EMC DPAD Mozy seeks a Principal Software Engineer in test to make things work.
What does DPAD Mozy do?
Our DPAD(Data Protection&Availability Division) product portfolio consists of a best-of-breed combination of backup and archive products, including EMC Data Domain, the Number 1 deduplication storage system, and EMC Avamar, the Number 1 deduplication software and system. EMC has a commanding market lead in backup and recovery. IDC's latest report on a purpose built backup appliances shows EMC with 65 percent market share, 4x our nearest competitor. We are looking for the best and brightest to join our team and help take us to the next level in the backup, recovery and archive market. If you are looking for a work environment that thrives on diverse perspectives and technological excellence, the EMC Data Protection & Availability Division is for you.
Mozy is the industry leader in cloud based backup for enterprises and SMBs. We hire only the best to join our innovative team—people who know how to work hard and have fun. Our ideal candidate must demonstrate solid QA people management experience/skills of a large team, will be responsible for the QA plan definition and execution, and will be accountable for execution decisions/trade-offs made, testing results and quality. Experience with system development life cycle (SDLC), extensive knowledge and work experience of test engineering methodologies are required. Must able to demonstrate direction setting and thought leadership in the QA testing space.
Primary Responsibilities:
· Plan and execute white box and gray testing using defined methodologies for manual and/or automated tests
· Write test plans and test cases based on requirements and technical specifications
· Write tests in Python in a Linux environment
· Write tests in Ruby in a OS X or Windows environment
· Maintain tests and code in source control
· Isolate, reproduce and track bugs and verify bug fixes
· Analyze test results to verify functionality and recommend corrective action in the case of failure
· Document tests in the form of test metric reports
· Own features or areas of the product and complete all aspects of the QA process on those areas
· Design and execute performance tests including benchmarking, stress and load
· Work closely with developers and program managers on defect resolution
· Fully competent in the design, implementation, and maintenance of a test environment, including necessary equipment, configuration, and software.
· Provide solutions for a wide range of complex problems. Independently determines and develops approach to solutions, under only limited direction.
· Build and maintain testing tools
Job Qualifications:
· 4+ years of experience with software application test (at least 1 platform: Windows/Mac/iOS/Android/Web), software automation experience is a big plus;
· Solid hands-on coding skill with at least 1 programming language: C++/Objective C/C#/Python/Ruby, on at least 1 platform: Windows/Mac OS X, with at least 1 IDE: Visual Studio/Xcode/Eclipse/vi/vim/emacs or equivalence.
· Solid knowledge on Web service over RESTful APIs. Good understanding about HTTP;
· Good communications in an engineering way.
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8: Senior Technical Support Engineer 130520
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Requisition ID: 130520BR
Job Title/Grade: Senior Technical Support Engineer
Team: CS-XBU
Key Skill Requirements:
? 4-6yrs experience with relevant experience
? Be good communication in English
? Strong working background in Vmware(vSphere,vCAC, vCops and other)
? Be good at Linux/Unix
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Senior Technical Support Engineer - CS XBU
Shanghai, Shanghai, China
Date published: 2-Jul-2014
What does Customer Center do?
EMC support delivery model are Global Customer Service Centers. We have built and implemented centers across the globe – Shanghai, Hopkinton, MA; Cork, Ireland; Tokyo, Japan; and Sydney, Australia. It aims to address customer density, specialized expertise areas, and local language support.
In Shanghai, We established customer service center in 2008. With team growth and product abundant, we cover different EMC product lines and provide multiple-languages technical support, including English, Korean, Japan and Mandarin.
What does Senior Technical Support do?
Applies advanced systems level technical expertise to resolve standard to highly complex customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, Customer Engineers, remote maintenance calls, Chat and Web Support Calls.
Accepts escalations requests from other technical team members as the subject matter expert. Uses knowledge gained from prior job related experience to independently determine service level severity and assess when and how to escalate to other resources within the organization. Works closely with engineering and cross functional team in resolving customer issues.
Identifies, develops and implements problem resolutions and follows standard practices and procedures.
Acts as a remote customer advocate for selected accounts. Identify and document with management to proactively revise current procedures and tools to improve customer satisfaction.
Will be expected to develop and participate in solutions training and problem resolutions skills development. Develops broad knowledge of the organization's mission and strategy and relates it to day-to-day issues.
What do we need from you?
· Technical SKILLS
o Strong working background in Vmware (vSphere, vCAC, vCops and other)
o One or more OS skills in Microsoft, Redhat Solaris or other
o Host connectivity (Fiber channel, ISCSI, Multipath)
o Application knowledge such as Oracle, Microsoft Exchange, SQL or other a plus
o Knowledge in Hyper-v or Xendesktop a plus
· Other SKILLS
o Communication skills.
o Analytical ability.
o Knowledge of job associated programming languages.
o Detail oriented.
o Ability to work in a team environment.
o Ability to work independently.
o Vendor management skills.
Education Required: Bachelors (Technical)
Experience Required: 4+ Years
PRINCIPAL DUTIES AND RESPONSIBILITIES
? Applies advanced technical expertise using standard operating and diagnostic procedures to resolve standard to complex level issues; identifies documents and escalates customer issues to senior resources. Recommends and utilizes standard internal and external diagnostic test equipment and product trace and logging procedures; provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other EMC Technical Support co-workers as appropriate.
? Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
? Responsible for sharing all acquired knowledge concerning problem resolutions; leads efforts in facilitating problem re-creation and failure analysis systems level issues. Contributes to centralized problem identification and resolution databases; may have senior level tasks similar to Engineering for assigned product and skills.
? Identifies and interprets interoperability and support matrixes; identifies reviews, creates and delivers timely and highly focused training programs and/or serviceability enhancements within the Field and Remote technical support departments. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediums.
? Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams. Understands and leverages technical communication structure; may be asked to participate in virtual team training and product knowledge sharing meetings.
? Will participate in the creation and maintenance of eService applications such as: Chat, Knowledge-base content, Support Forums, etc. Regularly submits content to the knowledge database. Validates technical information and issues early warnings and disseminates information as needed.
? As a 24x7x365 organization, shift work, holidays and on-call responsibilities; may be required as well as occasional travel to customer sites. EMC Proven Professional Certification desired.
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9: Senior Technical Support Engineer 131687
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Requisition ID: 131687
Job Title/Grade: Senior Technical Support Engineer
Team: CS XBU
Key Skill Requirements:
o Strong working background in Vmware (vSphere, vCAC, vCops and other)
o One or more OS skills in Linux/Unix, Redhat Solaris or other
o Host connectivity (Fiber channel, ISCSI, Multipath)
o Application knowledge such as Oracle, Microsoft Exchange, SQL or other a plus
o Knowledge in Hyper-v or Xendesktop a plus
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Senior Technical Support Engineer-CS XBU
Location:Shanghai, China
Req#: 131687BR
Date published: 6-Aug-2014
What does Customer Center do?
EMC support delivery model are Global Customer Service Centers. We have built and implemented centers across the globe – Shanghai, Hopkinton, MA; Cork, Ireland; Tokyo, Japan; and Sydney, Australia. It aims to address customer density, specialized expertise areas, and local language support.
In Shanghai, We established customer service center in 2008. With team growth and product abundant, we cover different EMC product lines and provide multiple-languages technical support, including English, Korean, Japan and Mandarin.
What does Senior Technical Support do?
Applies advanced systems level technical expertise to resolve standard to highly complex customer issues. Customer issues may be received by Support Centers through automated dial-homes, voice initiated technical calls from Customers, Partners, Customer Engineers, remote maintenance calls, Chat and Web Support Calls.
Accepts escalations requests from other technical team members as the subject matter expert. Uses knowledge gained from prior job related experience to independently determine service level severity and assess when and how to escalate to other resources within the organization. Works closely with engineering and cross functional team in resolving customer issues.
Identifies, develops and implements problem resolutions and follows standard practices and procedures.
Acts as a remote customer advocate for selected accounts. Identify and document with management to proactively revise current procedures and tools to improve customer satisfaction.
Will be expected to develop and participate in solutions training and problem resolutions skills development. Develops broad knowledge of the organization's mission and strategy and relates it to day-to-day issues.
What do we need from you?
· Technical SKILLS
o Strong working background in Vmware (vSphere, vCAC, vCops and other)
o One or more OS skills in Linux/Unix, Redhat Solaris or other
o Host connectivity (Fiber channel, ISCSI, Multipath)
o Application knowledge such as Oracle, Microsoft Exchange, SQL or other a plus
o Knowledge in Hyper-v or Xendesktop a plus
· Other SKILLS
o Communication skills.
o Analytical ability.
o Knowledge of job associated programming languages.
o Detail oriented.
o Ability to work in a team environment.
o Ability to work independently.
o Vendor management skills.
Education Required: Bachelors (Technical)
Experience Required: 4+ Years
PRINCIPAL DUTIES AND RESPONSIBILITIES
? Applies advanced technical expertise using standard operating and diagnostic procedures to resolve standard to complex level issues; identifies documents and escalates customer issues to senior resources. Recommends and utilizes standard internal and external diagnostic test equipment and product trace and logging procedures; provide documentation and direct feedback to Field Technical Specialists, Account Managers, Sales and other EMC Technical Support co-workers as appropriate.
? Monitors and tracks all service calls, provides call status updates at regular intervals and communicates status to customers using Call Tracking Databases. Maintains a "closed-loop" communication style assuring all appropriate individuals are notified of ongoing issues and problem resolution status.
? Responsible for sharing all acquired knowledge concerning problem resolutions; leads efforts in facilitating problem re-creation and failure analysis systems level issues. Contributes to centralized problem identification and resolution databases; may have senior level tasks similar to Engineering for assigned product and skills.
? Identifies and interprets interoperability and support matrixes; identifies reviews, creates and delivers timely and highly focused training programs and/or serviceability enhancements within the Field and Remote technical support departments. Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment through a variety of mediums.
? Act as a remote customer advocate to champion specific customer needs for code currency, reporting and product knowledge in collaboration with field teams. Understands and leverages technical communication structure; may be asked to participate in virtual team training and product knowledge sharing meetings.
? Will participate in the creation and maintenance of eService applications such as: Chat, Knowledge-base content, Support Forums, etc. Regularly submits content to the knowledge database. Validates technical information and issues early warnings and disseminates information as needed.
? As a 24x7x365 organization, shift work, holidays and on-call responsibilities; may be required as well as occasional travel to customer sites. EMC Proven Professional Certification desired.
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10: Senior Technologist 130938
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Requisition ID: 130938
Job Title/Grade: Senior Technologist
Team: ELC
Key Skill Requirements:
?Mastery of an OO program language; Knowledge on Python/Ruby/NodeJS is a plus.
?Solid working experience in web GUI based application design and architecting.
?Proficient in JavaScript and MVC frameworks, like JQuery and AngularJS.
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Senior Technologist - ELC Shanghai
Shanghai, China
Req#: 130938BR
Date published: 22-Jul-2014
EMC中国研究院——云平台及应用开发组
【Senior Technologist – Application Development】
Mastery of an OO program language; Knowledge on Python/Ruby/NodeJS is a plus.
Solid working experience in web GUI based application design and architecting.
Proficient in JavaScript and MVC frameworks, like JQuery and AngularJS.
Any knowledge of the following frontend technologies will be beneficial: Bootstrap/Foundation/D3.
Any knowledge of the following backend technologies will be beneficial: Redis/RabbitMQ/MongoDB.
Experience in building mobile friendly web application will be highly valued.
3+ years of professional software architecture and development experience.
【关于EMC中国研究院】
EMC中国研究院官方微博，依托研究院的技术研究力量，致力于为广大IT从业人员，计算机技术爱好者，高校机构研究人员提供最前沿的IT技术分享，最新业内研究报告以及行业发展趋势分析等内容。
EMC中国研究院长期关注下列技术方向：
s 数据生命周期管理，包括数据存储，数据保护，业务连续性和可靠性等方面。
s 软件开发的最新动态，例如编程语言，编码技巧，应用框架，开发流程，项目管理。
s 大数据相关技术发展，关注于数据架构研究，大规模数据存储，管理和分析等。
s 云计算的相关技术，包括云平台构建与高效管理，平台扩展性，安全性以及云平台中间件等方面的创新和管理。
EMC Labs China is a core component of the EMC COE, focusing on fundamental research in new technology, product prototype development and incubation, and collaborations with leading universities and organizations for standardization.
Responsibility
1) Collaborates with global peers on analyzing project requirements and making development plan
2) Participates in the full lifecycle Proof-of-Concept project design and implementation
3) Works within a global team to quickly deliver high-quality software solution
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11: Solutions Engineer(Oracle) 131332
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Requisition ID: 131332BR
Job Title/Grade: Solutions Engineer (Oracle)
Team: EOS2-XBU
Key Skill Requirements:
? 1+ years of IT experience, system integration experience preferred.
? Knowledge and working experience of database, Oracle database preferred.
? Familiar with Linux/Unix which is a big plus.
? Familiar with storage including SAN and NAS, which is a big plus
? Testing applications (Orion, Quest, Swingbench, Loadrunner) and industry-standard tools (TPC-C/E, IOMeter) desirable but not essential
? Ability to work in a team is essential
? Good communication skills, verbally and written in English
? Ability to learn new technology quickly.
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Solutions Engineer(Oracle)-XBU
Shanghai, China
Req #: 131332BR
Date published: 23-Jul-2014
What does Solution Engineer do?
The Oracle Solutions Engineer is a member of the EMC Global Solutions Organization’s staff (based in Shanghai) who works with a cross functional team to design, build, validate, and document repeatable, proven Oracle solutions for the field sales organization, partners and customers. In addition, the Oracle Solutions Engineer also performs pre-sales proof-of-concept tests and speaks at customer seminars / engagements. The responsibility of Oracle Solutions Engineer includes the build, validation, deployment of proven solution deployments plus detailed documentation to include build, configuration and operations guides to support customer implementations.
What do we need from you?
? 1+ years of IT experience, system integration experience preferred.
? Knowledge and working experience of database, Oracle database preferred.
? Familiar with Linux/Unix which is a big plus.
? Familiar with storage including SAN and NAS, which is a big plus
? Testing applications (Orion, Quest, Swingbench, Loadrunner) and industry-standard tools (TPC-C/E, IOMeter) desirable but not essential
? Ability to work in a team is essential
? Good communication skills, verbally and written in English
? Ability to learn new technology quickly.
Education Required: Bachelors (Technical)
Experience Required: 1+ years relevant experience
PRINCIPAL DUTIES AND RESPONSIBILITIES
Provide leadership for technical solutions, white papers, presentations, demonstrations, trade show participation, field sales support, and customer consulting and briefing workshops
? Develop, install and maintain Oracle production environment to support Oracle Solutions
? Monitor Oracle performance during test execution, analyze and document results
? Design and build Oracle Solutions utilizing EMC and 3rd party hardware and software to meet or exceed customer requirements
? Design and execute functional and performance tests, analyze and document results as an integral part of solution deliverables
? Development of appropriate documentation to support EMC Proven Solutions
? Evangelize Proven Solutions with EMC field personnel and customers
? Support testing of beta releases, patches, hotfixes and upgrades leveraged in the Oracle solution infrastructure
? Research future use cases, new software and technologies and collaborate on the Oracle Solutions Roadmap creation
? Attend regular meetings and provide updates to management
? Support customer demonstrations, round-table discussions and webcasts
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